How do I find my Customer Number in TradeStation?

TradeStation uses your Customer Number to authenticate users to purchased studies - such as the TSL Indicator. When you download a study, you want to make sure you’re giving the correct Customer Number. Remember that your Customer Number only has numbers, no letters or other characters.

Many people struggle to enter the correct Customer Number.  The easiest way to get it is to use the Help/About menu. It’s clearly identifiable with the words, “Customer Number:” right before it. It’s shown in a yellow highlighted section in the second image, below. 

Here is how to find your customer number:

1. Open TradeStation > Help > About TradeStation

Your customer number will be in the box under "licensed to". Copy it (right click on mouse) then you can paste it into the authorization box on the BCT Indicator Download page

If you can't find the Help/About menu in TradeStation 10, it may be that your main menu has been disabled.  If you look at the top left area of the tradestation window, you should see the main menu as follows, which shows the Help menu.  That's the menu you'll use to get to Help/About so you can get your customer number.

If that menu is not present then you can enable it by right-clicking on the background of a workspace.  You must be on the  background of the workspace, not on a chart - so if you have a chart showing, reduce its size so you can click on the empty part of the workspace behind it.  When you right-click on the empty workspace background, the following popup menu will appear.  Choose Platform Toolbars, and in the flyout that appears, make sure there's a checkmark in front of Menu Bar, as shown.  Left-click to the left of the Menu Bar choice to make the checkbox appear.  You should then see the File/Edit/View/Window/Help menu appear at the top of the TradeStation application.